Privacy Policy

Welcome to LansonAI ("Lanson AI"). We understand the importance of your privacy, and we have created this Privacy Policy to transparently explain how we collect, use, store, and protect your personal information.

LansonAI ("Lanson AI", hereinafter referred to as "we", "our", or "LansonAI Inc") is committed to protecting the privacy rights of users ("you" or "user"). This Privacy Policy applies to our website, mobile applications, and related services (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please do not use our Services. We reserve the right to modify this Policy at any time, and significant changes will be communicated to you through in-service notifications or email.

The information we collect includes information you actively provide and information automatically collected. We only collect information necessary to provide and improve the Services.

Information You Provide

Account Information: When you register an account, we collect your name, email address, password, and optional profile information.

Uploaded Content: Audio and video files you upload to our Services, as well as generated transcription text and translation content. This content may contain voice data, conversation content, and related metadata.

Payment Information: If you purchase paid services, we collect necessary payment information (such as credit card information, billing address) through third-party payment processors. We do not directly store complete payment card information.

Communication Content: Messages and attachments you send to us through customer service channels, feedback forms, or email.

Custom Settings: Preferences, glossaries, language selections, and other configuration information you set while using the Services.

Automatically Collected Information

Device Information: Including your device type, operating system version, unique device identifiers, browser type and version.

Usage Data: Service usage statistics, such as login frequency, feature usage, number and size of uploaded files, processing duration, etc.

Log Data: IP address, access time, pages accessed, referring URL, clickstream data, and error logs.

Cookies and Similar Technologies: We use Cookies, web beacons, and similar tracking technologies to identify you, remember your preferences, and analyze service usage. For details, please see our Cookie Policy.

Information from Third-Party Sources

Social Media: If you choose to log in through third-party accounts (such as Google, Facebook), we will obtain basic profile information (such as name, email address, avatar) from these platforms, depending on the permissions you authorize.

Integration Services: When you integrate our Services with third-party applications (such as cloud storage services, project management tools), we may receive necessary data to implement integration functions.

Business Partners: In certain circumstances, our business partners may share your information with us, but only as necessary to provide joint services or promotional activities.

We use the collected information to provide, maintain, improve, and protect our Services. Specific purposes include:

Service Provision: Process your audio and video files, generate transcription and translation results, manage your account and subscriptions.

Personalized Experience: Customize service experience based on your usage history and preferences, provide relevant feature suggestions and content recommendations.

Service Improvement: Analyze usage patterns and trends, identify and fix technical issues, develop new features, optimize AI model performance.

Communication: Send service-related notifications (such as transcription completion, account changes, security alerts), respond to your inquiries and requests, provide customer support.

Marketing: With your consent, send you product updates, special offers, and marketing information. You can unsubscribe from marketing emails at any time.

Security and Fraud Prevention: Detect, prevent, and address fraud, abuse, security vulnerabilities, and other harmful activities, protect our rights and property.

Legal Compliance: Comply with legal obligations, respond to legal processes, enforce our Terms of Service.

Research and Analysis: Conduct statistical analysis and research to understand user behavior, but these analyses are based on de-identified or aggregated data.

Transcription and AI Processing

Lanson uses its own transcription service to process audio and create transcripts. For correction, translation, and other AI text features, transcript text may be processed by DeepInfra and Groq.

Recordings and final transcriptions are stored locally on the user's device. Unless the user separately agrees, Lanson does not save recordings or transcripts on its servers.

Lanson uses these services only to provide transcription, correction, translation, and related AI features. We do not sell user recordings or transcripts.

We will not use your audio content or transcription text to train AI models unless you explicitly choose to participate in our data contribution program (enterprise customers may have different contractual arrangements).

We employ industry-standard security measures to protect your information from unauthorized access, use, or disclosure.

Storage Location

Data storage depends on the feature you use. Recordings and final transcriptions created through live transcription are stored locally on your device by default. If you separately agree to upload, sync, or use a server-backed feature, that data may be stored on secure cloud servers operated by leading cloud service providers (such as AWS, Google Cloud, or Azure) that are certified with security standards such as ISO 27001 and SOC 2.

For server-backed data belonging to EU users, we provide data residency options to ensure that data is stored on servers within the EU, in compliance with GDPR requirements. Enterprise customers can choose specific data center locations.

Security Measures

Encryption: All data transmission uses TLS/SSL encryption. Static data is encrypted using AES-256 encryption standards.

Access Control: Implement strict access controls and authentication mechanisms. Our employees can only access user data when necessary for their work duties, and all access is logged and monitored.

Security Audits: Regularly conduct security audits and penetration testing to identify and fix potential security vulnerabilities.

Backups: Regularly back up your data to prevent data loss. Backup data is also encrypted for storage.

Incident Response: Established comprehensive security incident response procedures. In the event of a data breach, we will notify affected users and relevant regulatory agencies as required by law.

Employee Training: All employees receive regular security and privacy training and sign confidentiality agreements.

Data Retention Period

Account Data: Retained while your account remains active.

Transcription Files: Recordings and final transcriptions are stored locally on your device by default. Unless you separately agree to upload, sync, or use a server-backed feature, Lanson does not retain recordings or transcripts on its servers.

Log Data and Metadata: Typically retained for 90 days for system maintenance and security analysis.

You can delete your files at any time. After account cancellation, we will delete all your personal data within 30 days, but we may retain certain information to meet legal obligations or resolve disputes.

We do not sell your personal information. We only share your information in the following limited circumstances:

Service Providers: We work with trusted third-party service providers to help us operate and improve our Services (such as cloud storage, payment processing, customer support, analytics services). These providers can only access information necessary to perform their functions and are contractually bound to keep the information confidential.

Business Transfers: If we are involved in a merger, acquisition, bankruptcy, or sale of all or part of our assets, your information may be transferred as part of the transaction. We will notify you before the transfer, and your information will be subject to the privacy policy of the new entity.

Legal Requirements: We may disclose your information when we have a good faith belief that disclosure is necessary to: comply with legal obligations, enforce our agreements and policies, respond to legal processes (such as court orders, subpoenas), protect our or others' rights, property, or safety, or investigate potential violations.

With Your Consent: We will share your information in other circumstances with your explicit consent.

Aggregated Data: We may share de-identified or aggregated data that cannot be used to identify you for research, analysis, or marketing purposes.

Enterprise Customers: If you use our Services through a corporate account, your organization administrator may access your usage data and account information.

Under applicable data protection laws, you have the following rights:

Right of Access: You have the right to request access to personal information we hold about you.

Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request correction.

Right to Erasure: In certain circumstances, you have the right to request deletion of your personal information (the "right to be forgotten").

Right to Restriction of Processing: You can request that we restrict our processing of your personal information.

Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and have the right to transmit this information to another controller.

Right to Object: You have the right to object to our processing of your personal information based on legitimate interests.

Right to Withdraw Consent: If we process your information based on your consent, you have the right to withdraw consent at any time.

Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority.

Exercising Rights: To exercise these rights, please contact us at privacy@lansonai.com. We will respond within 30 days of receiving your request. In some cases, we may need to verify your identity to protect your privacy.

Limitations: In certain circumstances, laws may limit these rights, such as when disclosure would harm the rights of others or when we are legally required to retain certain information.

We use Cookies and similar tracking technologies to collect and use information about you. Cookies are small text files stored on your device that enable a website to recognize your browser and capture and remember certain information.

Cookie Types:

Necessary Cookies: These Cookies are essential for the basic functionality of the website, such as user authentication and security. You cannot disable these Cookies.

Functional Cookies: These Cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences and choices.

Analytics Cookies: We use these Cookies to understand how visitors interact with our website, helping us measure and improve website performance.

Marketing Cookies: These Cookies are used to track website visitors so that we can display more relevant and engaging advertisements.

Third-party tools we use may include Google Analytics, Mixpanel, and other analytics services. These services have their own privacy policies.

Cookie Management: Most web browsers automatically accept Cookies, but you can usually modify your browser settings to decline Cookies. Please note that disabling Cookies may affect website functionality.

For more details, please see our Cookie Policy.

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we may have information from a child under 13, please contact us immediately at privacy@lansonai.com, and we will take steps to delete such information.

For minors aged 13 to 18, we recommend using our Services under the guidance of a parent or guardian.

If you are located in a jurisdiction that requires higher age consent (such as certain EU countries requiring age 16), we will comply with the legal requirements of that jurisdiction.

Lanson operates globally. Your information may be transferred to and processed in countries other than your country of residence, and the data protection laws of these countries may differ from those of your country.

When we transfer your information to other countries, we take appropriate measures to ensure your information is adequately protected, including:

Standard Contractual Clauses: We use Standard Contractual Clauses (SCC) approved by the European Commission for data transfers outside the EU.

Adequacy Decisions: We may transfer data to countries that the European Commission has determined to have an adequate level of data protection.

Data Processing Agreements: Sign data processing agreements with all third parties that process personal data to ensure they provide appropriate security safeguards.

Data Residency Options: Enterprise customers can choose to store data in specific geographic locations.

By using our Services, you consent to the transfer of your information as described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational, legal, or regulatory reasons.

Change Notification: If we make significant changes to this Privacy Policy, we will notify you through one or more of the following methods:

• Posting a prominent notice on our website or application
• Sending a notification to your registered email address
• Displaying a pop-up notification within the Services

Effective Date: Policy changes will take effect 30 days after posting unless otherwise stated. For certain significant changes, we may require you to actively confirm your consent.

Historical Versions: You can view previous versions of the Privacy Policy on our website.

Continued Use: Continued use of our Services after changes take effect indicates your acceptance of the revised Policy. If you do not agree with the revisions, you should stop using the Services and may choose to close your account.

We recommend that you regularly review this Policy to stay informed about how we protect your information. The current version date of this Privacy Policy is displayed at the top of the page.

If you have any questions, comments, or complaints about this Privacy Policy, or wish to exercise your data rights, please contact us through the following methods:

Email: privacy@lansonai.com

Mailing Address: LansonAI Inc

755 S Spring St 710 Los Angeles, CA 90014

Data Protection Officer: For EU users, you can contact our Data Protection Officer at dpo@lansonai.com.

Online Form: You can also submit a request through the privacy request form on our website.

Response Time: We are committed to responding within 30 days of receiving your request. In some complex cases, we may need to extend the response time but will notify you promptly.

Regulatory Authority: If you are not satisfied with our handling of your complaint, you have the right to lodge a complaint with a data protection supervisory authority. For EU residents, you can contact the supervisory authority in your member state.

We value your privacy and trust, and are committed to handling your personal information in a responsible and transparent manner. Thank you for using Lanson.